Frequently Asked Questions

Everything you need to know

Frequently Asked Questions

Everything you need to know

General

General

General

Everything you need to know about Lumiera — who we are, where we are, and how to reach us.

Everything you need to know about Lumiera — who we are, where we are, and how to reach us.

What is Lumiera?

Lumiera is a premium spa and wellness sanctuary offering a curated range of therapeutic treatments — from massage and facials to body rituals and holistic wellness sessions. Every treatment is designed to restore balance and deliver genuine, lasting results.

Where are you located?
What are your opening hours?
How do I contact you?
Is Lumiera suitable for first-time spa visitors?

Booking

Booking

Booking

How to secure your appointment, manage your schedule, and get the most from your visit.

How to secure your appointment, manage your schedule, and get the most from your visit.

How do I book an appointment?

You can book directly through our website using the Book Appointment button on any service page, or contact us by phone or email. We recommend booking at least 48 hours in advance to secure your preferred time and therapist.

Can I request a specific therapist?
What is your cancellation policy?
Can I book for a group or special occasion?
What happens if I arrive late?

Treatments

Treatments

Treatments

What to expect from your session and how to choose the treatment that's right for you.

What to expect from your session and how to choose the treatment that's right for you.

How do I know which treatment is right for me?

Each service page includes a detailed description of what the treatment addresses, its recommended frequency, and key benefits. If you are still unsure, contact us and one of our therapists will help you choose based on your goals and any specific concerns.

What should I wear during my treatment?
How early should I arrive for my appointment?
Are your products organic or natural?
Can I combine treatments in a single visit?

Pricing & Payments

Pricing & Payments

Pricing & Payments

Clear answers on costs, payment options, gift cards and membership benefits.

Clear answers on costs, payment options, gift cards and membership benefits.

How much do treatments cost?

Treatment prices vary by service and duration. Prices start from $49 and are listed on each individual service page. We believe in transparent pricing with no hidden fees.

What payment methods do you accept?
Do you offer gift cards?
Do you offer memberships or packages?
Is gratuity included in the treatment price?

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